Cuverse Technologies Limited, Reg.-No. 78270910, Unit 1603, 16/F, The L. Plaza, 367–375 Queen's Road Central, Sheung Wan, Hong Kong
Effective from: 01.07.2026
Preamble
These Platform Terms of Use govern the use by any User of the website cuverse.com, the Cuverse mobile applications and the related technical services.
(A) Cuverse Technologies. Cuverse Technologies Limited, Reg.-No. 78270910, is a limited liability company incorporated under the laws of Hong Kong, with its registered office at Unit 1603, 16/F, The L. Plaza, 367–375 Queen's Road Central, Sheung Wan, Hong Kong, and a member of the Cuverse Group of companies ("Cuverse Technologies" or the "Platform Operator"). Cuverse Technologies is the operator of the website cuverse.com, the Cuverse mobile applications for iOS and Android, the Customer dashboard and the related technical infrastructure (collectively, the "Platform").
(B) User. Any natural or legal person who creates an Account on the Platform, uses the website, the mobile applications or any other services of the Platform (the "User").
(C) Scope of Platform Services. Cuverse Technologies provides the User exclusively with technological infrastructure for interacting with the products and services offered by Cuverse Limited. This includes: (a) the website and the mobile applications for browsing the available products and placing orders; (b) the dashboard for managing the Account and viewing the status of acquired products; (c) means of communication with Cuverse Limited and its support service; (d) the display of billing information and transaction history.
(D) Critical Distinction — Two Separate Entities. The User acknowledges and understands that the Cuverse Group includes two separate legal entities performing fundamentally different functions:
- Cuverse Technologies Limited (the User's actual counterparty under these Platform Terms of Use) — the operator of the technological Platform. Cuverse Technologies does not sell Mining Hardware, does not provide Hosting Services, does not provide Service Packages, and does not provide services relating to the mining of crypto-assets. Cuverse Technologies acts solely as a provider of technological infrastructure;
- Cuverse Limited (Reg.-No. 76541636, 7/F MW Tower, 1 Bonham Strand, Sheung Wan, Hong Kong) — the supplier of Mining Hardware and Hosting Services, and the User's counterparty under the Mining Hardware Hosting Agreement and the Mining Service Agreement.
The legal relationship in respect of the sale of Mining Hardware, the provision of Hosting Services, the operation of Service Packages, the accrual of Mining Rewards and other matters relating to mining is governed exclusively by the corresponding agreements with Cuverse Limited. These Platform Terms of Use govern exclusively the technological layer of the User's interaction with the Platform.
(E) No Mining-Related Services by Cuverse Technologies. For the avoidance of doubt, Cuverse Technologies does not provide: (i) crypto-asset services within the meaning of Art 3(1)(16) MiCAR; (ii) services for the custody and administration of crypto-assets within the meaning of Art 3(1)(17) MiCAR; (iii) services for the sale or hosting of Mining Hardware; (iv) services for the provision of computing power for mining. All such services are provided by Cuverse Limited under separate agreements.
(F) Acceptance. By creating an Account and by using the website, a mobile application or any other service of the Platform, the User confirms that the User has read, understood and agreed to these Platform Terms of Use in their entirety. If the User does not agree to these terms, the User may not use the Platform.
§ 1. Definitions
§ 2. Platform Services
(1) Scope of Platform Services. Cuverse Technologies provides the User with the following technological services:
- Access to the website cuverse.com for browsing information on the available products of Cuverse Limited, reading public materials and placing orders;
- Mobile applications for iOS and Android providing access to the Account and the Dashboard;
- Account creation and management — registration, authentication, account recovery and management of profile settings;
- Dashboard — a personal account area containing information on acquired products, billing, transaction history, the status of the Service Prepayment, Loyalty Points and other data relating to the User's Mining Service Agreements with Cuverse Limited;
- Notifications — notifications sent to the User by email, push notifications in the mobile applications, and in-app messages;
- Customer Support Interface — the technical means to submit requests to the Cuverse Limited support service through the forms on the website, chat or other channels integrated into the Platform;
- Document handling — the display and storage of Order Specifications, invoices and other documents relating to the User's Mining Service Agreements.
(2) No Substantive Services. The Platform is a technological interface through which the User interacts with the products and services of Cuverse Limited. Cuverse Technologies does not provide through the Platform:
- Mining Hardware, Hosting Services or Service Packages;
- crypto-asset services within the meaning of MiCAR;
- services for the custody, administration or management of crypto-assets;
- financial, investment, tax or legal advice;
- services for the exchange of crypto-assets for fiat currency or vice versa;
- money transfer or payment services (payment transactions are processed by third parties — payment providers).
(3) Free of Charge. The use of the Platform for the purposes of creating an Account, browsing products, placing orders and accessing the Dashboard is provided to the User free of charge. Cuverse Technologies does not charge the User any separate fee for the use of the Platform. Payments under the Mining Service Agreements (Purchase Price, Package Price, Hosting Fees, Service Fees) are made in favour of Cuverse Limited under the corresponding agreements and do not constitute consideration for services provided by Cuverse Technologies.
(4) Platform Availability and Service Commitment. Cuverse Technologies undertakes the following commitments in respect of Platform availability:
- Availability Target. Cuverse Technologies uses commercially reasonable efforts to ensure availability of the Platform of no less than 99.5% per calendar month (the "Platform Availability Target"). The stated metric is a target level which Cuverse Technologies aims to achieve, and does not constitute an unconditional guarantee.
- Measurement. Platform Availability is calculated in accordance with the following formula: (Total minutes in the calendar month − Downtime minutes) ÷ Total minutes in the calendar month × 100%.
- Downtime means the period during which the key functions of the Platform (access to the Account, viewing the Dashboard, basic navigation of the website) are unavailable to Users as a result of failures attributable to Cuverse Technologies.
- Excluded Periods. The following periods are not counted as Downtime for the purposes of calculating Platform Availability:
- Scheduled maintenance, carried out with no less than 48 hours' prior notice to Users via the Status Page or by email;
- Emergency maintenance necessary to address immediate security threats (security incidents);
- Force majeure events as described in § 7(5);
- Failures of third parties on which the Platform relies: CDN providers, DNS providers, internet service providers, hosting providers, payment system operators and KYC providers;
- Issues on the User's side: browser incompatibility, problems with the User's device, problems with the User's internet connection, the use of outdated versions of the mobile applications;
- Operations occurring at the level of the Data Centers and relating to Mining Hardware (such operations fall within the responsibility of Cuverse Limited under the corresponding Mining Service Agreements).
- Status Page. Cuverse Technologies maintains a public Platform status page (the "Status Page") which displays the current availability of the Platform, information on current incidents and the history of past incidents. The Status Page is available at the address indicated on the Cuverse Technologies website.
- Incident Communication. In the event of incidents affecting the availability of the Platform, Cuverse Technologies undertakes to:
- Promptly publish information on the incident on the Status Page;
- For incidents lasting more than 2 hours — send notifications to active Users by email;
- For incidents lasting more than 4 hours — publish a post-incident report describing the causes of the incident, the measures taken and a plan to prevent recurrence, within a reasonable period after the incident has been resolved.
- No Service Credits. Given that Platform Services are provided to the User free of charge pursuant to § 2(3), the service credits mechanism traditionally applied in paid SaaS products does not apply to these Platform Terms of Use. The User has no monetary base against which compensation could be calculated. Cuverse Technologies' obligations in respect of Platform availability are discharged through the Availability Target, the Status Page and Incident Communication described above, and not through monetary compensation to the User.
- Critical — Independence from Mining SLA. The Platform Availability Target and the related obligations set out in this § 2(4) are entirely independent of the Service Level Agreements (SLA) governing the availability of Mining Hardware and Service Packages. The mining SLAs are governed by:
- § 7 of the Mining Hardware Hosting Agreement in respect of Mining Hardware (Hosting Mode and Cloud Infrastructure Mode);
- § 7 of the Mining Service Agreement in respect of Service Packages.
- Those SLAs are obligations of Cuverse Limited, not of Cuverse Technologies.
- The unavailability of the Platform does not entail the cessation of mining operations. Mining Hardware located in the Data Centers continues to operate, generate Mining Rewards and transmit them to the Customer Wallet regardless of the state of the Platform. The Platform is a control and monitoring interface, not the mining infrastructure as such. Mining itself takes place at the level of the Data Centers operated by Cuverse Limited and does not depend on the operability of the Platform.
- Accordingly, a failure to meet the Platform Availability Target does not constitute a breach of the Mining Service Agreements and does not entitle the User to compensation or any other remedy under those agreements. Likewise, Cuverse Limited is not liable for any failure to meet the Platform Availability Target, as the Platform is operated by a separate legal entity, Cuverse Technologies.
(5) Modifications to Platform. Cuverse Technologies reserves the right at any time and without prior notice to:
- modify the functionality of the Platform;
- add or remove individual features;
- modify the design, interface and UX;
- modify the technical requirements applicable to the User's devices;
- discontinue support for individual versions of the mobile applications or browsers.
Material changes affecting the User's ability to use the key functions of the Platform shall be communicated to Users within a reasonable period before they take effect.
§ 3. Account Creation and Management
(1) Eligibility. In order to create an Account on the Platform, the User must:
- be at least 18 years of age;
- have the legal capacity to enter into legally binding contracts under applicable law;
- provide accurate, complete and up-to-date information at registration;
- not be on any sanctions list and not be a resident of a jurisdiction subject to comprehensive international sanctions (see Acceptable Use Policy);
- meet such other criteria as may be established by Cuverse Technologies.
(2) Registration Process. The User creates an Account by completing the registration form on the website or in the mobile application and confirming the email address. During registration, the User is required to:
- provide a valid email address;
- create a strong password;
- accept these Platform Terms of Use and the Privacy Policy;
- confirm that the User is not a resident of a prohibited jurisdiction (see Acceptable Use Policy).
(3) One Account per User. Each User may have only one Account. The creation of multiple Accounts by the same person is prohibited and constitutes grounds for the blocking of all related Accounts. Cuverse Technologies reserves the right to use technical means (including device, IP address and payment data analysis) to detect duplicate Accounts.
(4) Account Security. The User bears full and sole responsibility for the security of the User's Account, including:
- safekeeping of the password;
- the use of a strong, unique password;
- the activation of two-factor authentication (2FA), where such option is available;
- the non-disclosure of credentials to third parties;
- prompt notification to Cuverse Technologies in the event of any suspicion of unauthorised access to the Account.
Cuverse Technologies is not liable for any losses suffered by the User as a result of the compromise of the Account through the User's fault.
(5) Account Information Accuracy. The User shall maintain the accuracy of the information in the User's Account, including contact details, and shall update it without undue delay in the event of any changes. Cuverse Technologies is entitled to require confirmation of the information provided and to suspend access to the Account in the event of suspicion as to its accuracy.
(6) KYC Requirements. Where applicable law, the requirements of payment providers or the requirements of Cuverse partners require identity verification procedures (Know Your Customer, KYC), the User shall provide the documents and information requested. Without completion of KYC, access to certain functions of the Platform or to certain products of Cuverse Limited may be restricted. KYC checks are performed through integrated providers (for example, Sumsub).
(7) No Account Sharing or Transfer. The Account is personal and non-transferable. The User may not:
- grant access to the User's Account to third parties;
- sell, gift, lease or otherwise dispose of the Account;
- use the Accounts of other Users.
A breach of this clause constitutes grounds for the blocking of the Account and the termination of the relationship under the Platform Terms of Use.
§ 4. Acceptable Use of Platform
(1) Permitted Use. The User may use the Platform exclusively for personal, non-commercial purposes (in the case of B2C Customers) or for commercial purposes related to the acquisition of Cuverse Limited products (in the case of B2B Customers). Any other use requires the prior written consent of Cuverse Technologies.
(2) Prohibited Activities. The User is prohibited from:
- using the Platform for any unlawful activity or in breach of applicable law;
- creating multiple Accounts for the purpose of obtaining additional benefits under the Loyalty Program or other advantages;
- providing false, inaccurate or misleading information;
- circumventing, disabling or otherwise interfering with the security features of the Platform;
- using automated means (bots, scripts, crawlers) to access the Platform without the express written permission of Cuverse Technologies, with the exception of generally available search engines indexing public pages of the website;
- conducting load testing, vulnerability scanning or other similar activities in respect of the Platform without express written permission;
- uploading or transmitting malicious code, viruses, trojans or other destructive elements;
- taking actions intended to disrupt the operation of the Platform, the servers or the networks of Cuverse Technologies;
- collecting or storing personal data of other Users without their consent;
- impersonating another person or misrepresenting the User's affiliation with third parties;
- using the Platform to send spam, phishing messages, fraudulent offers or other unsolicited communications;
- reverse-engineering, decompiling or disassembling the source code of the Platform, save as expressly permitted by applicable law;
- copying, modifying, distributing or creating derivative works based on the Content without express permission;
- using the Platform in a manner that breaches the Acceptable Use Policy.
(3) Reservation of Rights. Cuverse Technologies reserves the right at any time and at its sole discretion to:
- investigate suspicious activity on the Platform;
- suspend or restrict the User's access to the Platform;
- remove User Content that breaches these Platform Terms of Use;
- report suspicious activity to the competent law enforcement authorities.
§ 5. Intellectual Property
(1) Platform Ownership. The Platform, including all Content, source code, design, interface, databases, trademarks, logos, graphics, text and other materials, belongs to Cuverse Technologies, its Affiliates or third parties having granted licences to Cuverse Technologies. All rights are reserved under applicable intellectual property law.
(2) Limited License to Users. Cuverse Technologies grants the User a limited, non-exclusive, non-transferable, revocable licence to use the Platform exclusively for the purposes set out in § 4(1). This licence:
- does not grant the User any ownership rights in the Platform or the Content;
- automatically terminates upon termination of the relationship under the Platform Terms of Use;
- may not be sublicensed or transferred to third parties.
(3) Trademarks. "Cuverse", "Cuverse Technologies", the Cuverse logos and other trademarks used on the Platform are the trademarks of Cuverse Technologies, its Affiliates or the corresponding rights holders. The use of these trademarks without the written consent of the rights holder is prohibited.
(4) User Content. The User retains ownership of the User Content uploaded by the User to the Platform. By uploading User Content, the User grants Cuverse Technologies a non-exclusive, royalty-free, worldwide licence to use, store, display, reproduce and process such User Content exclusively for the purposes of providing the Platform Services. Cuverse Technologies does not use User Content for advertising or marketing purposes without the User's separate consent.
(5) Feedback. Where the User provides Cuverse Technologies with feedback, suggestions or ideas for improvement of the Platform (the "Feedback"), Cuverse Technologies may use such Feedback without restriction and without any obligation of compensation to the User. The User confirms that the Feedback is not confidential information and does not give rise to any obligations on the part of Cuverse Technologies.
(6) DMCA / Copyright Complaints. If the User believes that any Content on the Platform infringes the User's copyright, the User may submit a notice to Cuverse Technologies at [email protected] setting out: (a) a description of the work in respect of which infringement is alleged; (b) a description of the material on the Platform that infringes the rights; (c) the contact information of the complainant; (d) a good-faith statement of the existence of the rights; (e) the signature of the complainant. Cuverse Technologies shall consider such notices within a reasonable period.
§ 6. Privacy and Data Protection
(1) Privacy Policy. The processing of the User's personal data is carried out in accordance with the Privacy Policy, published on the Cuverse website and forming an integral part of these Platform Terms of Use. By creating an Account, the User confirms that the User has reviewed the Privacy Policy.
(2) Data Controller. In respect of the personal data processed on the Platform, Cuverse Technologies acts as a data controller within the meaning of applicable data protection legislation (including GDPR for EU users). Cuverse Limited acts as an independent data controller in respect of the processing of personal data necessary for the performance of the Mining Service Agreements. The contact for data protection enquiries is [email protected].
(3) Cross-Border Data Transfers. The User acknowledges that the User's personal data may be processed in Hong Kong, in EU countries and in other jurisdictions in which Cuverse Technologies or its contractors operate. Cuverse Technologies takes reasonable measures to ensure an adequate level of data protection in cross-border transfers, including the use of EU Standard Contractual Clauses where appropriate.
(4) Cookies and Tracking. The Platform uses cookies, web beacons and similar technologies to ensure functionality, analytics and the improvement of the user experience. A detailed description of the cookies used and the means of managing them is set out in the Cookie Policy published on the website.
(5) Third-Party Services. The Platform is integrated with third-party services (KYC providers, payment providers, analytics services, email distribution providers). The User's use of such services through the Platform is governed by the terms of those third parties. Cuverse Technologies is not liable for the actions of such third parties.
§ 7. Disclaimers and Limitation of Liability
(1) "AS IS" Basis. The Platform is provided to the User on an "as is" and "as available" basis, without any express or implied warranties, save for warranties expressly provided for by applicable mandatory law. Cuverse Technologies does not warrant:
- the uninterrupted operation of the Platform;
- that the Platform is free of errors;
- the complete protection of the Platform against unauthorised access or cyber-attacks;
- the conformity of the Platform with the User's specific expectations;
- the accuracy or up-to-date nature of the Content displayed on the Platform.
(2) No Liability for Mining Outcomes. Cuverse Technologies is not liable for the outcomes of crypto-asset mining, the volume of Mining Rewards, or the profitability of Mining Hardware or Service Packages, as Cuverse Technologies does not provide services relating to mining. All matters relating to mining are governed by the Mining Service Agreements with Cuverse Limited.
(3) Limitation of Liability. To the maximum extent permitted by applicable law:
- the liability of Cuverse Technologies to the User under these Platform Terms of Use is capped at USD 100 (one hundred U.S. dollars) for the entire duration of the relationship;
- Cuverse Technologies is not liable for any indirect, incidental, consequential or punitive damages of any kind, including loss of profit, loss of data and reputational damage;
- Cuverse Technologies is not liable for any losses suffered by the User as a result of the actions of third parties, including hackers, payment providers, KYC providers and other contractors;
- Cuverse Technologies is not liable for any loss of or damage to the User's data caused by technical failures of the Platform.
(4) Personal Injury. The exclusions and limitations of liability set out in this § 7 do not apply to cases of injury to life, health or physical integrity of the User caused by intentional acts or gross negligence of Cuverse Technologies, save in the case of breach of material contractual obligations (cardinal obligations).
These limitations do not affect mandatory consumer protection rules.
(5) Force Majeure. Cuverse Technologies is not liable for any failure or improper performance of obligations under these Platform Terms of Use as a result of circumstances beyond its reasonable control, including natural disasters, acts of war, acts of governmental authorities, internet service provider outages, cyber-attacks, epidemics and other force majeure events.
§ 8. Termination
(1) Termination by User. The User may at any time cease using the Platform and delete the User's Account. The deletion of the Account is performed through the Account settings on the Dashboard or by submitting a request to the support service.
(2) Effect of Account Deletion on Mining Service Agreements. The deletion of the Account does not automatically terminate the Mining Service Agreements with Cuverse Limited. The termination of the Mining Service Agreements is governed separately by the provisions of the corresponding agreements with Cuverse Limited. Where, at the time of Account deletion, the User has active Mining Service Agreements, Cuverse Technologies may retain the minimum data set necessary for the performance of those agreements until their conclusion.
(3) Termination by Cuverse Technologies. Cuverse Technologies may suspend or terminate the User's access to the Platform at any time for any of the following reasons:
- breach by the User of these Platform Terms of Use;
- breach by the User of the Acceptable Use Policy;
- suspicion of fraudulent or unlawful activity;
- the provision by the User of false or misleading information;
- prolonged inactivity of the Account (more than 24 months of continuous inactivity);
- technical or operational reasons rendering the further provision of Platform Services to the User impossible;
- changes in applicable law rendering the further provision of Platform Services to the User in the relevant jurisdiction impossible.
(4) Notification of Termination. Cuverse Technologies uses reasonable efforts to notify the User of the termination of access to the Platform. Where access is terminated for reasons relating to the User's breaches or fraudulent activity, the notice may be sent ex post.
(5) Consequences of Termination. Upon termination of the User's access to the Platform:
- the User's Account is blocked or deleted;
- the licence to use the Platform granted under § 5(2) automatically terminates;
- the Mining Service Agreements with Cuverse Limited continue in force in accordance with their terms, save as otherwise provided in those agreements;
- the provisions of these Platform Terms of Use that by their nature are intended to survive termination (Intellectual Property, Limitation of Liability, Governing Law, Confidentiality) shall remain in force.
(6) Data Retention Post-Termination. Cuverse Technologies retains Account data in accordance with the Privacy Policy and applicable data protection legislation. The retention period is determined by the legal obligations of Cuverse Technologies and Cuverse Limited and by the need to resolve any disputes that may arise.
§ 9. Modifications to Platform Terms of Use
(1) Right to Modify. Cuverse Technologies reserves the right to unilaterally amend these Platform Terms of Use. Material amendments take effect no earlier than 30 days after notice to Users.
Material changes to the SLA that are detrimental to the Customer take effect no earlier than 30 days after notice. The Customer is entitled to terminate the agreement before the changes take effect.
(2) Notification of Changes. Notice of changes is given by one or more of the following means: (a) by email to the address specified in the Account; (b) by notice on the Dashboard; (c) by publication of the updated version on the website.
(3) Continued Use as Acceptance. The continued use of the Platform by the User after the changes take effect is deemed acceptance of the updated Platform Terms of Use. If the User does not agree to the changes, the User may cease using the Platform and delete the User's Account before the date on which the changes take effect.
(4) Material Changes Affecting Mining Service Agreements. Changes to the Platform Terms of Use do not affect the terms of the Mining Service Agreements with Cuverse Limited entered into prior to the entry into force of the changes.
§ 10. Governing Law and Jurisdiction
(1) Governing Law. These Platform Terms of Use are governed by the substantive law of Hong Kong, without regard to the rules of private international law of Hong Kong.
(2) Venue. Any disputes arising out of or in connection with these Platform Terms of Use shall be subject to the exclusive jurisdiction of the competent court of Hong Kong. In the case of B2C Users, this provision applies only to the extent that it does not contradict mandatory consumer protection rules on jurisdiction of the jurisdiction of residence of the B2C User.
(3) US Users. In respect of US Users (U.S. residents, U.S. citizens or U.S. tax residents), special rules apply, analogous to those set out in § 16 of the Mining Hardware Hosting Agreement, in respect of mandatory arbitration through AAA, the class action waiver, and Delaware governing law. Cuverse Technologies reserves the right to set out these provisions in greater detail in a separate addendum to these Platform Terms of Use as required.
§ 11. Miscellaneous
(1) Entire Agreement. These Platform Terms of Use, together with the Privacy Policy, the Cookie Policy and the Acceptable Use Policy, constitute the entire agreement between the User and Cuverse Technologies in respect of the use of the Platform.
(2) Severability. If any provision of these Platform Terms of Use is held to be invalid or unenforceable, the validity of the remaining provisions shall not be affected. Any invalid provision shall be replaced by a valid provision that comes as close as possible to the economic intent of the original.
(3) No Waiver. The failure of Cuverse Technologies to exercise any right or remedy provided for in these Platform Terms of Use shall not be construed as a waiver of such right or remedy.
(4) Assignment. The User may not transfer the User's rights and obligations under these Platform Terms of Use to third parties without the prior written consent of Cuverse Technologies. Cuverse Technologies may transfer its rights and obligations under these Platform Terms of Use to Affiliates or successors without the User's consent.
(5) Relationship. These Platform Terms of Use do not create any partnership, agency, employment or joint venture relationship between Cuverse Technologies and the User.
(6) Notices. Notices sent by Cuverse Technologies to the User shall be sent to the email address specified in the Account or through the Dashboard. Notices sent by the User to Cuverse Technologies shall be sent by email to [email protected].
(7) Language. These Platform Terms of Use may be made available in several languages. In the event of any discrepancy between language versions, the English version shall prevail.
(8) Counterparts. These Platform Terms of Use may be entered into by electronic acceptance upon the creation of the Account.